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Policies
Hospitality refers to the refreshments provided for meetings or events held on group premises.
The provision of the hospitality service is to assist the businesses in developing and maintaining client and customer relationships when meeting or entertaining on group premises.
Please take reasonable care when ordering hospitality and ensure that it is used for the benefit of the Group, for example enhancing client relationships.
The use of hospitality during meetings or events is subject to the following guidelines. The new online booking system features ordering guidelines and approval levels. The system will notify when further approval is required.
Hospitality usage is monitored on a monthly basis by Property Services, Department Code owners and Divisional Finance to confirm adherence to the below guidelines. Where these guidelines are contravened, individuals may be contacted to explain the rationale for the use of hospitality.
Valid department codes, RBS group cost centers or CFG RC numbers must be provided when making a hospitality booking. If you transfer to a new role please ensure you use the correct cost code, which will be issued by your line manager.
For internal events, there may be occasional requirements for hospitality. These are subject to the following criteria:
The meeting is a minimum of 4 hours long.
Standard working menu only - These includes a variety of selections.
Custom menus are not part of the hospitality provision (internal and external) and the abovementioned Custom outline must be followed.
Exceptions to any of the above requirements are considered outside of the Hospitality Policy guidelines and require Department Code owner approval.
External Guests Attending Your Event
Standard working menus - These includes a variety of selections
Alcohol is not available for lunchtime events.
P-card or department codes are accepted payment options.
Department Code owners will receive monthly hospitality summaries.
Requirements for requesting custom hospitality menus, including events, will require approval from Department Code owners. Please refer to your Line Manager for department owner lists.
Custom items include anything over and above the standard working menu offerings.
Department Code owner must be entered within the online booking system for order to be approved. Where appropriate approval process is not followed, orders can not be confirmed by hospitality service teams.
